Article 1 – Definitions
In these cases, the following definitions apply:
Seller : The natural or legal person who offers products and/or services to customers at a distance;
Customer : A natural person who does not act in the exercise of his profession or business and enters into a distance contract with a seller;
Agreement : Distance agreement for the entire range of products and/or services, whereby the delivery and/or purchase obligation is delayed;
Day: Calendar day;
Durable data carrier: Any device that allows the customer or seller to record information of personal interest, allowing the stored information to be reproduced unchanged in the event of future needs.
Right of withdrawal: The option for the customer to waive a distance contract during the cooling-off period;
Reflection period: the period within which the customer can make use of his right of withdrawal;
Distance contract: the contract concluded by the seller within the framework of a system set up for the sale of products and/or services with one or more techniques for distance communication, up to and including the conclusion of the contract;
Techniques for distance communication : tools that enable the conclusion of the agreement, without the customer and seller having to meet simultaneously in the same place and time;
Article 2 – Information about the seller
Company name : ACCESSORYPART OTO AKSESUARLARI SAN VE TİC LTD. ŞTİ.
Residential and visiting address : VEYSEL KARANİ MAH. 5.KÜLTÜR SK. NO.6 OSMANGAZİ / BURSA / TURKIYE
Telephone : +90 541 252 34 95
Opening hours : Monday to Friday 09:00 – 18:00
E-mail address : [email protected]
TAX OFFICE: ULUDAĞ
VAT ID : 0040955640
Article 3 – Applicability
These general terms and conditions apply to every offer from the seller and to every distance contract concluded between the seller and the customer.
Before the distance contract is concluded, the text of these general terms and conditions will be presented to the customer. If this is not possible, please note that the general terms and conditions are available from the seller before the distance contract is concluded and will be communicated to the customer as soon as possible and free of charge upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions, irrespective of the previous article, can be offered to the customer in an electronic environment, so that it can be easily updated by the customer. . In a sustainable data environment and if this is not reasonably possible, before the distance contract is concluded, the place where the general terms and conditions can be negotiated electronically and, at the request of the customer, they will be sent electronically, whether or not free of charge. sent. For this information, the customer can also contact [email protected] and ask for additional information.
In addition to these Terms and Conditions, paragraphs 2 and 3 of this Agreement shall apply when other specific product or service terms and conditions apply, and in the event of a conflict with the Terms and Conditions, the Customer shall always comply with one of the following recommendations: hold: The seller bids. The customer chooses the most suitable vehicle with one or more of the options offered by the seller.
Article 4 – Offer
It must be clear from the content of the offer that the offer has a limited period of validity or is subject to conditions.
The offer contains a complete and accurate description of the products and/or services offered. The description is detailed enough to allow a proper assessment of the offer by the customer. If the Seller uses images, these are a true representation of the products and/or services offered or representative of the product sold. The seller is not responsible for obvious errors in the offer. Each offer contains information that shows that the customer is fully aware of his rights and obligations arising from the acceptance of the agreement. This concerns in particular: the price includes all taxes; any delivery costs; Type of contract design and the measures to be taken therein; if the right of withdrawal is exercised; method of payment, delivery or performance of the agreement; Deadline for accepting the offer or deadline for accepting the prize; if the usage costs of the means of telecommunication are calculated differently from the normal basic rate for the means of communication used, the amount of the rate for distance communication; whether it will be archived after acceptance of the contract and how the customer can request it, if applicable; which he can check and correct if necessary;
English, all languages in which this contract can be signed; the seller’s code of conduct and how the customer can request these rules electronically; the minimum duration of the distance contract in the case of a long-term transaction. if the usage costs of the means of telecommunication are calculated differently from the normal basic rate for the means of communication used, the amount of the rate for distance communication; whether it will be archived after acceptance of the contract and how the customer can request it, if applicable; which he can check and correct if necessary;
English, all languages in which this contract can be signed; the seller’s code of conduct and how the customer can request these rules electronically; the minimum duration of the distance contract in the case of a long-term transaction. if the costs of using the means of telecommunication are calculated differently from the normal basic rate for the means of communication used, the amount of the rate for distance communication; whether it will be archived after acceptance of the contract and how the customer can request it, if applicable; which he can check and correct if necessary;
English, all languages in which this contract can be signed; the seller’s code of conduct and how the customer can request these rules electronically; the minimum duration of the distance contract in the case of a long-term transaction. which he can check and correct if necessary;
English, all languages in which this contract can be signed; the seller’s code of conduct and how the customer can request these rules electronically; the minimum duration of the distance contract in the case of a long-term transaction. which he can check and correct if necessary;
English, all languages in which this contract can be signed; the seller’s code of conduct and how the customer can request these rules electronically; the minimum duration of the distance contract in the case of a long-term transaction.
Article 5 – Agreement
the provisions of Article 4; The contract comes into effect when the customer accepts the offer and meets the conditions stated here.
If the customer accepts the offer electronically, the seller will immediately announce that he accepts the offer electronically. As long as this acceptance has not been confirmed, the customer can revoke the agreement. In the case of an electronic agreement, the seller will take appropriate technical and organizational measures to secure the electronic data transmission and ensure a secure web environment with SSL. If the customer can pay electronically, the seller will take all necessary security measures. a distance contract. The seller has the right
The seller is obliged to provide the product or service to the customer in such a way that the following information can be stored in a persistent data environment in a written or accessible form: the visiting address of the supplier organization where customers can go with complaints; A clear statement under which conditions and in what way the customer can make use of the right of withdrawal or that the right of withdrawal will not be exercised; customer service and warranty information; Information included in article 4 paragraph 3 of these General Terms and Conditions, provided that the Sellers have communicated this information to the Customer before the conclusion of the Conditions for dissolution of the agreement,
Article 6 – Right of withdrawal The
The customer has the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has physically received the last goods. [email protected] with your e-mail address specified when ordering. The right of withdrawal cannot be used in applications such as Letter – telephone – WhatsApp can be exercised. During this period, the customer is obliged to transport the product and packaging with care. In this context, he will only unpack the product or check whether he wants to keep the product. If you wish to make use of your right of withdrawal, you must return the delivered product with all accessories supplied to the seller in its original condition and packaging, in accordance with the reasonable and clear information provided by the seller. Returned products for which the shipping costs have not been paid will not be accepted. the
Products must be returned to 4 Rte de Bois without undue delay and in any event no later than 14 days after you have informed us of your decision. You must return it to our company APLINE EUROPE SARL located in Ratier, 18400 Saint Florent Sur Cher / France. For your right of withdrawal and return, you must inform the transport company that you have delivered the product. For returns after 14 days, the authorization procedure is at the discretion of APLINE EUROPE SARL. The refund of the product price will be made within 3-14 working days after confirmation that the returned product is intact.
You are only liable for depreciation of goods that are the result of manipulations other than those necessary to determine the nature, characteristics and proper functioning of the goods in question. Business customers (B2B) are excluded from the right of withdrawal.
Article 7 – Costs upon withdrawal
If the customer makes use of his right of withdrawal, all return costs will be borne by the
seller. If the customer has paid the amount, the seller will refund the order amount within 3-14 days after receipt of the returned item. Shipping and/or restocking charges may apply if the product returned by the customer does not meet the return requirements. Payable up to 100% based on the costs stated on the shipping invoice. Restocking costs: Maximum 10% of the order amount to be paid. Unless you agree, we will issue a refund using the same payment method you used for the original transaction; In any case, this refund will not cost you anything.
Article 8 – Exclusion right of withdrawal
If the customer does not have a right of withdrawal, this can only be excluded if the seller has expressly stated this in the offer before the conclusion of the contract.
The right of withdrawal cannot be exercised for the following contracts: contracts for the delivery of clearly personalized goods; Contracts for the delivery of goods that can quickly deteriorate or become obsolete; Agreements for the delivery of newspapers, periodicals or periodicals, with the exception of subscription agreements for such publications Agreements for the delivery of goods that cannot be returned for reasons of hygiene or health protection Agreements for the delivery of goods after delivery which, due to their nature, are inseparable connected with other goods are contracts for the delivery of audio or video recordings or computer software, which are opened by the customer after delivery; contracts for the supply of goods or services, the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur during the withdrawal period; Contracts for the provision of services, the performance of which begins after express waiver; Contracts for urgent and expressly requested maintenance or repair interventions at the customer’s home, in the context of spare parts and works strictly necessary to respond to emergency situations; Agreements for the provision of accommodation, transport, meals, hospitality services Agreements for the provision of digital content that is not presented in a physical environment and whose performance begins, after the customer has expressly agreed and waived the right of withdrawal Business customers (B2B) are exempt from the right of withdrawal. The decision to be made is at the discretion of APLINE EUROPE SARL.
Article 9 – Price
During the period of validity stated in the offer, the prices of the products and/or services offered cannot be increased, except for price changes as a result of changes in VAT rates that depend on the financial market and over which it has no influence. Offering services. The relationship to these fluctuations and the fact that some of the stated prices are target prices are stated in the offer. Price increases within 3 months after the conclusion of the agreement will only be tolerated if they are caused by legislation or regulations. offers include the legal VAT.
Article 10 – Conformity and Warranty
guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and any applicable legal and/or regulatory requirements from time to time. .conclusion of contract . In order. The seller also guarantees by agreement that the product is suitable for other than normal use.
The warranty of another seller, manufacturer or importer does not affect the legal rights and claims of the customer under the contract, whereby the seller is expressly not responsible for any damage caused. Damage claims beyond this are rejected in advance.
Article 11 – Delivery and performance
The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
The delivery point is the address that the customer forwards to the company or secure delivery points set by the couriers for some couriers. If the seller has sent the order via the delivery method; The customer undertakes to receive the product from the delivery addresses.
Without prejudice to what is stated about this in article 4 of the previous conditions, the company will execute accepted orders expeditiously, but at the latest within 30 days, unless otherwise agreed. In case of delay in delivery or partial or complete non-execution of the order, the customer will be notified no later than 30 days from the date of shipment of the order. In this case, the customer has the right to withdraw from the contract free of charge and to refund all payments made. In this case, APLINE EUROPE SARL will provide the customer with discount codes of 5% – 10% – 20%
Available to ensure customer satisfaction. In case of withdrawal in accordance with the previous paragraph, the seller will refund the amount paid by the customer no later than 30 days after the date of withdrawal. If an ordered product cannot be delivered, the seller must try to deliver a new product. At the latest upon delivery, it must be stated in a clear and comprehensible manner that a new product is being delivered. The right of withdrawal cannot be excluded for modified products. The costs of returning are borne by the seller. Unless expressly agreed otherwise, the seller bears the risk of damage and/or loss of the products until they have been delivered to the customer or a person notified in advance to the seller.
Article 12 – Duration of Transactions
The customer can terminate the contract for an indefinite period at any time in accordance with the applicable cancellation rules, subject to a notice period of at least one month.
The term of an agreement entered into for a definite period is a maximum of 2 years. If it has been agreed that the distance agreement can be extended due to the silence of the customer, the agreement is deemed to have been extended as an agreement for an indefinite period and the notice period after contract extension is a maximum of one month.
Article 13 – Payment
If the customer has to make the payment by transfer to the current account, the amount owed by the customer must be paid within 14 days after placing the order, unless otherwise agreed. If the transfer is not made within 14 days, the order will be canceled automatically. Payment is made immediately after purchase by credit/debit card or PAYPAL. In the case of a contract for services, this period starts at the moment the customer arrives at the customer. The agreement must be ratified bilaterally.
The customer is obliged to immediately inform the seller of any inaccuracies in the payment details provided or stated. In the event of default by the customer, the seller reserves the right to claim the reasonable costs previously communicated to the customer in within the framework of the information provided by the legal provisions.
Article 14 – Complaints procedure
The Seller shall have an adequate public complaint mechanism and will handle the complaint in accordance with that complaint mechanism.
Complaints about the performance of the agreement must be addressed to the seller as soon as possible after the customer has discovered the defects, after a detailed and precise explanation. Complaints by the seller must be dealt with within 14 days after the date of sending the receipt . If the handling of the complaint takes too long, the seller will send the complaint within 14 days with an acknowledgment of receipt and the period within which the customer can expect a more detailed answer.
If the complaint cannot be resolved amicably, a dispute arises that can be summoned. If we cannot solve your complaint in the worst case, you can also forward your complaint to the Disputes Committee via the European ODR platform.
Article 15 – Disputes
Agreements between the seller and the customer to which these general terms and conditions apply are governed exclusively by Turkish law.
